Refund Policy – RomeMinicab
Overview
Our refund policy lasts 30 days. If 30 days have passed since the scheduled service date, we cannot offer a full refund or booking modification.
To be eligible for a refund, the request must be made within the stipulated period and comply with the conditions specified below.
Refund Conditions
- Cancellations made at least 24 hours in advance of the scheduled service time are fully refundable.
- Cancellations made between 12 and 24 hours before the service will be refunded at 50%.
- Cancellations made with less than 12 hours’ notice are non-refundable.
- Failure to appear for the service without prior notice does not entitle the customer to a refund.
- Refunds will be processed only through the original payment method.
Partial Refunds
Partial refunds are granted in the following cases:
- If the service was partially completed due to circumstances beyond our control.
- In case of delays or operational issues caused by external factors (e.g., strikes, extreme weather conditions), a partial refund may be granted upon evaluation.
Booking Modifications
- The date and time of the service can be modified up to 12 hours before the scheduled time at no additional cost.
- Modification requests made less than 12 hours in advance will be subject to availability and may incur additional charges.
Delays and Unfulfilled Services
- If our chauffeur arrives more than 30 minutes late from the agreed time, the customer is entitled to a partial refund or free rescheduling.
- In case the service is not performed due to our fault, a 100% refund will be issued.
Refund Process
Once a refund request is received, it will be reviewed and confirmed via email. If approved, the refund will be processed and credited to the original payment method within 5-10 business days.
If you have not received the refund within the expected timeframe:
- Recheck your bank account.
- Contact your credit card company, as processing time may vary.
- Contact your bank to verify any pending processing times.
If you have followed these steps and still have not received the refund, please contact us at office@romeminicab.eu .
Promotional Services
Services purchased at discounted or promotional rates are non-refundable unless otherwise stated at the time of booking.
Gifts and Vouchers
- If the service was purchased as a gift and the recipient cannot use it, it may be transferred to another person upon prior notification at office@romeminicab.eu .
- Gift vouchers are non-refundable but can be used until their expiration date.
Cancellation and Refund Fees
- If the customer requests a refund, any applicable bank fees or transaction costs will be deducted from the refund amount.
- Administrative processing fees for refunds amount to 5% of the total booked service.
Contact
For any questions or assistance regarding refunds and cancellations, please contact us via email at office@romeminicab.eu or by phone at (0039) 392 585 7998.
This refund policy complies with Italian tax regulations and the service conditions of RomeMinicab.